Company Policies
Estimates are available upon request. Estimates are a not a reflection of the final invoice cost, but merely an approximation based on requested services, hardware, and software. All work will be performed as requested, however unforeseen issues might arise. In this situation, if requested, you will be contacted for authorization to continue the work above and beyond the cost of the original estimate.Invoices are due upon receipt, unless prior arrangements are agreed upon and signed by both parties. If any equipment is removed from the client’s possession to perform the services requested, the equipment will not be returned until the invoice is paid in full. If a new machine is being built or ordered for a customer, we require that any hardware or software be paid for in advance. Any invoices overdue by more than 5 calendar days from the date of the invoice will begin to accrue interest on a daily basis at the maximum interest rate allowable by law. The interest will continue until the invoice and interest is paid in full. If payment has not been received within 30 calendar days from the date of invoice, then it will be turned over to a collections agency for further action.
Returns must be within 7 calendar days from the date of purchase and must be accompanied by the original invoice. No returns will be accepted without the original receipt, no exceptions. Also, all returns will be assessed a 20% restocking fee. Refunds will be by check only and mailed within 30 calendar days of the return date. NOTE: Labor is non-refundable.
Warranties are on all hardware for one year from the date of purchase. You must be able to produce an original copy of the invoice to verify purchase date/warranty coverage. There will be a service charge for lost invoices when warranty work is requested. The warranty covers the cost of all hardware and the cost of labor to replace defective hardware. The warranty DOES NOT COVER ANY SOFTWARE ISSUES OR ANY DAMAGED HARDWARE CAUSE BY NEGLECT OR MISUSE. Software issues include but are not limited to the following: viruses, popups, spyware, ad-ware, or any customer installed software that may be affecting the performance of the PC. Hardware issues include but are not limited to the following: dust or other debris in the computer case or on the fans, failure to use a quality surge protector or battery backup device, etc.